FAQ’s
Here Are The Most Frequently Asked Questions We Are Asked
We know that you have a lot of questions. Replacing, repairing, and maintaining roofs can be scary. Our goal is to calm any fears or anxieties you may have before the job is started. We are happy to talk you through any questions.
Before your installation day arrives, we’ll send you a proposal that will have Day of Installation instructions to help you prepare for our arrival. But the simple answer is to remove everything portable from the perimeter of your home.
You should also keep your vehicles away from your home for the duration of the project.
Yes! And during the estimate process, we will inspect your roof thoroughly to verify that you have a roofing issue and locate its source. You’ll also get an education on roof systems and how they fail.
Yes! And during the estimate process, we will inspect your roof thoroughly to verify that you have a roofing issue and locate its source. You’ll also get an education on roof systems and how they fail.
Before your installation day arrives, we’ll send you a proposal which will have Day of Installation instructions to help you prepare for our arrival. But the simple answer is to remove everything portable from the perimeter of your home.
You should also keep your vehicles away from your home for the duration of the project.
Our primary goal is to give you the knowledge and information you need to make an informed decision on the direction you want to take.
The installers at Ascend are not your average roofers. They are well-trained experts in their field who are dedicated to getting things done the right way every time. No detail is too small for our crews. In fact, the smaller the detail, the more they work to ensure it is handled properly.
They also know how to treat you and your home with respect at all times.
We guarantee our workmanship for a minimum of ten years, and all of our shingles are covered with lifetime guarantees against defects.
Certain roofing systems can extend the workmanship guarantee for up to 30 years.
We demand that every product we offer is backed by a manufacturer with standards and beliefs in customer service that match our own.
We have an active commercial roofing department that offers inspections, maintenance services, commercial roofing repair, and commercial roofing replacement.
A full roof replacement entails the removal of the existing roofing system and the replacement of the decking, underlayment or membrane, and roof cover materials. You can also have your roof replaced by having a new underlayment system and roof cover materials installed over an existing roof, but only in certain cases in which the existing roof system is in prime condition and can fully support the weight of the additional materials.
After a thorough examination of your roofing system and your approval of our replacement proposal, we will gather the necessary materials and schedule a time to begin working on your roof. Although your property will be turned into a temporary worksite, we will make every effort to maintain an orderly and safe work area.
If the integrity or functionality of your roof has been compromised, simply having it repaired may not be the best option. Situations that require a new roof include:
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- Excessive or continuous leaks or drafts
- Presence of mold or rot
- Degraded condition of roof cover materials
- Stains or mold on the ceilings and walls inside the building
- High utility bills
- Leaks in the attic
A roofing replacement is a labor-intensive job that can up to a few weeks to complete. The exact length of time will depend on the type and size of the roof that is being replaced and the behavior of the weather. Inclement weather, such as excessive rain or high temperatures, can delay the completion of a roof replacement. The best time to have your roof replaced is between spring and fall. During these times of year, the relatively warmer temperatures make it easier for roofing professionals to work longer without being affected by excessive snow. It also allows the roofing materials, such as asphalt, enough time to seal or cure properly so that your roof is prepared for the winter elements.
You may not be a contracting expert, but you can notice some obvious signs you need a new roof, such as gaps in your roof letting light in through the ceiling. Also, be aware of sudden temperature changes. If your home has become drafty, it may not just be because air is leaking through the bottom of the doors. If you look at the roof and see that the shingles are falling apart or missing, then these are two major signs of decay that can’t be ignored. You can also look out for chimney flashing disintegration. Flashing is any substance that will keep water out of your home, so if you start to see falling chunks of tar or crumbled cement down your chimney, then it may be time for a replacement.
Obviously, repairing is going to be more affordable to a homeowner than replacing. Most homeowners would rather just patch up leaks, and move on with their lives, but if your roof is already showing signs of wear, the problem is only likely to get worse. You also need to take into account whether or not you’ll be keeping your home for much longer. If you choose to replace just a few shingles due to targeted weather damage, then it’s likely that the roof will be two different colors, and may make it more difficult to sell — it’s a tell-tale sign to prospective buyers that the house may need some work. Roofing repair prices vary from contractor to contractor, but it may not even be all that much cheaper to repair than replace. For example, to repair one side may be close to several thousand dollars, whereas you would get a price discount if you did the full replacement with all four sides. If one part of your roof needs repairing, it’s a good sign that it may be time to just get the whole thing replaced. No roof is meant to last a lifetime, and your home roof can only be expected to
